RETURN POLICY

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About the Policy

 

ALORAJEWELSLUXE offers you a lifetime exchange/buyback of products with applicable deductions.

Please check lifetime exchange page (LifetimeExchangeBuyback) for the same.

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How does it work?

• Simply Call/Email/Chat with our customer care team and inform regarding the same.​

• The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)​

• Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions​

• Please note the shipping charges are borne by YOU

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Things to remember

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• Customised Jewellery (including personalised/ engraved products) is not eligible for RETURNS​

• Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.​

• The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.

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SHIPPING & HANDLING​

SHIPPING​

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• We offer Free Shipping on all domestic orders. International orders are chargeable as per location.​

• It takes 2-5 days to receive the product from the time of dispatch.​

• All tracking and courier details are provided to the customer post Dispatch.

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HANDLING

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• Products are dispatched within 12 days of order placement.​

• This is not applicable for custom orders or orders where design is not provided by us.